Privacy Policy

1. INTRODUCTION

Thank you for visiting Kaleidoscope, a counselling service for K‑10 students operated by Agami Ventures LLP (GST No.27ABBFA0974H1ZK) (“Kaleidoscope,” “we,” “our,” “us”).Your privacy is important to us. This Policy explains what personal information we collect, why we collect it, how we use it, how we safeguard it, and the rights you have with respect to that information when you interact with:

● our website https://kaleidoscopek10.in/ (“Site”)
● our WhatsApp Business chatbot
● our Calendly booking pages
● any other online or offline Kaleidoscope touch‑points (collectively, the “Services”).

By using the Services you accept the practices described below. If you disagree, please discontinue use.

2. INFORMATION WE COLLECT

We gather information in four main ways:

1. Information you provide directly

● name, email address, mobile number
● your child’s school and grade level (K‑6 or K6‑10) and any learning needs
● messages, questions or preferences supplied via web forms, WhatsApp, email, phone calls or event sign‑ups

2. Usage and technical data

● IP address, browser type and version, device operating system, referring/exit pages, time on page, and similar statistics collected automatically via cookies, pixels, Google Analytics and server logs

3. Chat and scheduling metadata

● date and time messages were sent, buttons clicked inside the bot, Calendly appointment details selected by you

4. Payment and invoicing data (only if you purchase paid services)

● UPI reference numbers, transaction IDs, billing address, amount paid (processed through secure payment gateways)

We intentionally collect child‑related data only from the parent or legal guardian who engages our Services. We do not knowingly collect information directly from children under 13.

3. LEGAL BASES FOR PROCESSING (GDPR and DPDP ACT)

● Consent – for optional cookies, marketing messages and any data you choose to submit.
● Contract – to provide the counselling or resources you request.
● Legitimate interests – to operate, maintain and improve our Services, prevent fraud and ensure security.
● Legal obligation – to satisfy tax, accounting and data‑protection laws

4. HOW WE USE YOUR INFORMATION

● Deliver and administer the Services you request, including scheduling, reminders and counselling sessions.
● Respond to enquiries and provide customer support.
● Personalise content, measure performance and improve our Site, chatbot and programmes.
● Monitor and protect the Services against misuse, fraud and security threats.
● Send newsletters, event announcements or promotions (you can opt out at any time).
● Comply with applicable laws, regulations and enforcement requests.

5. COOKIES AND SIMILAR TECHNOLOGIES

We use essential cookies for core Site functionality and analytics/advertising cookies (e.g., Google Analytics) to understand aggregate traffic. Non‑essential cookies load only after you grant consent, and you may disable them in your browser without losing primary Site features.

6. DISCLOSURE OF INFORMATION

We do not sell or rent personal data. We share it only:

● With service providers acting on our behalf – WhatsApp Business API partners, Calendly, Google Workspace/Sheets, CRM platforms, email or SMS gateways and payment processors.They access data solely to deliver contracted services and are bound by confidentiality clauses or data‑processing agreements.
● With professional advisers – lawyers, accountants or auditors who require the data for legitimate business or legal reasons and are bound to secrecy.
● When required by law or court order – we disclose only the minimum necessary to comply.
● In business transitions – if we merge or sell assets, the new entity will honour this Policy or provide notice of changes.
● With your explicit consent – any additional sharing you authorise will be clearly explained first.

7. DATA STORAGE AND SECURITY

● Information is stored on secure infrastructure hosted by Google Cloud Platform, Amazon Web Services, Calendly and similar providers that use encryption in transit (TLS) and at rest (AES‑256).
● Internal files (e.g., Google Sheets or CRM records) are protected with strong passwords, role‑based access controls and multi‑factor authentication.
● Staff and contractors access data only on a “need‑to‑know” basis and sign confidentiality agreements.
● We perform periodic security reviews, maintain backups and follow industry best practices to prevent loss, misuse or alteration of data.

8. INTERNATIONAL TRANSFERS

We may process or store information on servers outside your jurisdiction (e.g., the United States or the EU). Where such transfers occur, we rely on legally recognised safeguards such as Standard Contractual Clauses, adequacy decisions or your explicit consent.

9. DATA RETENTION

● Lead and booking records are retained for up to three years after your last interaction unless you request earlier deletion or further retention is required by law.
● De‑identified counselling notes are kept for five years for quality assurance.
● Invoices and tax documents are stored for eight years to meet statutory requirements.
● Google Analytics logs are automatically purged after twenty‑six months.
● Marketing consent records are kept until you withdraw your consent.

When retention periods expire, data is securely deleted or irreversibly anonymised.

10. YOUR PRIVACY RIGHTS

Depending on your country, you may have the right to:

● request access to the personal data we hold about you;
● correct or update inaccurate information;
● ask us to delete data that is no longer required;
● restrict or object to certain processing activities;
● receive your data in a portable format;
● withdraw consent for marketing or cookies at any time

To exercise any of these rights, email support@kaleidoscopek10.in. We may verify your identity before complying. If you are dissatisfied with our response, you can lodge a complaint with India’s Data Protection Board or, if you are in the EEA/UK, with your local supervisory authority.

11. CHILDREN’S PRIVACY

Our Services are intended for parents and guardians, not children. If we learn that we have inadvertently collected data directly from a child under 13, we will delete it promptly and inform the parent or guardian.

12. CHANGES TO THIS POLICY

We may update this Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date. Continued use of the Services after such changes signifies acceptance of the revised Policy.

13. CONTACT US

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact
us at support@kaleidoscopek10.in

Contact Info

PRIVACY POLICY